We will only be able to accept returns for products purchased on our website with valid reasoning. In the event of any dispute as to the validity of reasoning, the decision of our Customer Care team in this regard shall be final and binding.

Products once purchased are non-refundable. An item may be eligible for return within 7 (seven) days from the date of delivery, provided it fulfils any of the following conditions:

1. It was sold in a physically damaged condition;

1. It has missing parts or accessories;

1. A wrong order has been received by the customer;

If your package full fills any of the above conditions, you would need to inform our Customer Care team within 4 (four) business days of receipt of the package, by writing to us at Consumerfeedback@cavinkare.com or calling on 1800 419 0671 between 10 am - 6 pm, Monday to Friday.

Return requests will be validated by our team, and instructions on how to return the product will be provided via email within 2 (two) business days. Thereafter, the reverse pickup will be arranged within 5 (five) business days of receiving a follow up email from our team.

On receipt of the returned product, our team will proceed to inspect the same and validate the claim. The inspection and validation of the claim will take place within 3 (three) working days of receipt of the returned product(s). Our Customer Care team will be in touch with you thereafter.

Once approved as an eligible return, a credit note or replacement will be issued to you. If the product is found not eligible for return, it will be couriered back to you.

COD charges and shipping charges (if applicable) are not refundable.

Exchange Policy

Exchange of products will be accepted only if the products are returned in a saleable condition with the original receipt and price tags intact, and in their original packaging, in an undamaged and unused condition.

Damages due to neglect, improper usage or wrong application will not be covered under this policy.

If your package fulfils the above conditions, you would need to inform our Customer Care team within 4 (four) business days of receipt of the package, by writing to us at ___________customercare or calling on __________ between 10 am - 6 pm, Monday to Friday.

Exchange requests will be validated by the team, and instructions on how to exchange the product will be provided via email within 2 (two) business days. Thereafter, the reverse pickup will be arranged within 5 (five) business days of receiving a follow up email from our team.

On receipt of the product, our team will proceed to inspect the same and validate the claim. The inspection and validation of the claim will take place within 3 (three) business days of receipt of the product(s). Our Customer Care team will be in touch with you thereafter.

Once approved as an eligible exchange, credit note or replacement will be issued to you. If the product is found not eligible for exchange, the product will be couriered back to you.

Cancellation Policy

Orders once placed, cannot be cancelled for any reason whatsoever, and there shall be no refund in respect of the same, except if:

 

1. The product delivered is defective or spurious, 

1. The product delivered is not of the characteristics or features as advertised;

1. There is an unreasonable delay in delivery over and above delivery schedule.

 

For further queries you can reach out to customer care on 1800 419 3671 between 10 am - 6 pm, Monday to Friday.